FAQ

TeamXP is committed to ensuring that teams have a great experience with our products and services. If you still have questions you can also email use at support@teamxp.co or via our Contact Form.

Use these links to navigate to each FAQ section:

General Info

What’s TeamXP? We’re Glad You Asked!

  • TeamXP is an innovative team development platform that helps ignite your team’s greatness through interactive, on-demand experiences called Convos.

    Built for work teams, project groups, and leadership teams, each Convo is designed to spark meaningful conversations on the topics that matter most.

    Research shows that meaningful conversation is one of the top factors driving team performance.

  • A Convo is our flagship interactive video experience designed to spark meaningful team conversations. Teams navigate the content together by making choices that steer the discussion, encouraging active participation and tailored insights. Think of it as a workshop in video form, but way more engaging and adaptable to your team’s needs.

  • Most e-learning is designed for individuals. TeamXP is built for groups. Our video experiences are designed for teams to watch and interact together, making it the only on-demand video-based platform focused on real-time group learning.

    Another differentiator is how TeamXP puts meaningful conversation at the center. We don’t just teach ideas—we create space for your team to talk, connect, and apply those ideas in the moment. It’s how performance actually improves.

  • Yes!

    When you create a free member account, the mini-Convo How’s The Water? is automatically added to your Convo Library.

    Try it with your team, no cost, no risk. It’s a perfect way to experience how a Convo works and see the impact it can have.

  • The great news is that you’re in control of the pace, moving at the speed that works for your team. The interactive videos guide you, but it’s your team’s discussion and interaction that determine how much time is worth spending—unlike other platforms that lock you into a set timeline.

    TeamXP offers three types of Convos to fit your team’s time and needs:

    1. Convos are our standard experience, typically taking 45–60 minutes.

    2. Workshops include a kickoff and three related Convos, totaling about 4 hours of team experience. You decide whether to tackle it all at once or spread it out.

    3. Mini-Convos are quick hits, usually wrapping up in 20–30 minutes.

Getting Started

New to TeamXP? Let’s Get You Started!

  • Creating an account is quick, easy, and FREE. It takes less than a minute!

    With your free TeamXP member account, you get:

    • Immediate access to a complimentary Convo you can try with your team today

    • Monthly Team-Builders, fresh activities and ideas to help your team grow

    • Exclusive discounts on purchases

    • Sneak peeks at upcoming Convo releases

    No subscriptions. No complicated per-user contracts. Just straightforward access to experiences that actually build better teams.

  • Convos are stored in your Convo Library, which you can access anytime by logging in at the bottom right corner of our website.

    How does purchasing work?

    Purchasing a Convo is as simple as renting an online movie:

    1. Explore our Convo Catalog and find the perfect fit for your team.

    2. Add it to your cart or click “Buy Now.”

    3. Once purchased, the Convo is added to your Convo Library.

    It’s quick, seamless, and ready whenever your team is!

    1. Select a Convo Leader.
      Pick someone from the team to act as the Convo Leader. This person will drive the video and have a heads up on the Convo activities to ensure smooth transitions during the discussion. A guide for the Convo Leader is provided with each Convo.

    2. Gather the Team.
      Set a time for your team to meet in-person or virtually. All you need is a screen to share the Convo experience.

    3. Press Play.
      The account owner logs into the account, opens your Convo Library, and starts the session. Just press play!

    4. Follow the Prompts.
      Convos are choose-your-own-adventure style. Your team will make choices throughout, shaping the conversation in a way that fits your unique dynamics and needs.

    5. Enjoy the Results.
      Watch as your team engages, connects, and collaborates on a deeper level!

  • Nope!
    Everything is on-demand and online. No downloads, installs, or tech headaches required. Just log in, press play, and get started.

  • Only the account owner needs to log in to access the Convo. Everyone else just needs to show up to the meeting. Whether you’re gathering in person or virtually, everything works seamlessly. No individual logins, no setup, no hassle.

  • Yes! TeamXP is designed to work wherever your team works. Whether you’re in the same room, spread across offices, or fully remote. The experience is flexible, seamless, and built to spark conversation no matter how you connect.

    It is important to select a Convo Leader to support the session. A guide for the Convo Leader is provided with each Convo that will give them a heads up on how to access activities based on your team's needs.

Pricing and Access

Pricing That’s Straightfoward. Access That’s Ridiculously Easy.

  • Each Convo is priced individually and includes a single team license with 60 days of access. With a range of price points, you will find an option that works for your team.

    It’s as easy as renting a movie online. No subscriptions, no per-user fees—just straightforward pricing for high-impact team experiences.

    Explore the Convo Catalog.

  • All your purchased Convos are stored in your Convo Library. Just log in to your member account using the button in the bottom right corner of our website.

    If you’ve made a purchase but don’t see the Convo in your Library, try logging out and then logging back in. Still not showing up? Reach out to us at support@teamxp.co—we’re happy to help!

  • Purchases are licensed for single team use only. You’re encouraged to share the experience with your team—but not with multiple teams or across the organization.

    For broader use, reach out and we’ll help you find the right option!

    Go here review the Terms and Conditions

  • Each Convo comes with 60 days of access. When that time is up, the Convo will no longer be available in your Library.

    Team Builder content does not expire.

    Need more time? You can repurchase the Convo or contact us at support@teamxp.co to explore your options.

  • Yes! You can purchase multiple Convos in a single transaction. Each one will appear in your Convo Library with its own 60-day access window starting from the time of purchase.

  • Yes! Any available discounts are shared exclusively with members via email. Create a free account to stay in the loop and get access to special offers.

Troubleshooting

Convo Not Cooperating? Let’s Make It Right.

  • First, try logging out of your account and then logging back in. This usually refreshes your Library.

    If it’s still not showing up, reach out to us at support@teamxp.co and we’ll get it sorted right away.

  • This is usually easily fixed by just refreshing the page.

    If it happens in the middle of a Convo, refresh the page and use the purple menu button on the right to jump back to where you left off.

    Still having trouble? Contact us at support@teamxp.co and we’ll help you out.

  • Item description

  • First, make sure everyone is using the correct link shared during the Convo. If the activity isn’t loading, try refreshing the page or opening the link in a different browser.

    In some cases, an organization’s firewall may block access. If that happens, your IT team can whitelist tmxp.io to resolve the issue.

    Still stuck? Reach out to us at support@teamxp.co and we’ll get your team back on track quickly.

  • No worries, restarting is easy. Whether you’re refreshing the page or coming back at a different time, just use the purple menu button on the right side of the Convo screen to navigate to any point in the experience.

  • TeamXP is designed to be compatible with a wide range of modern browsers and devices, ensuring flexibility for your team’s needs.

    For the best experience, we recommend using the latest versions of the following browsers:

    • Google Chrome

    • Mozilla Firefox

    • Microsoft Edge

    • Apple Safari

    TeamXP is accessible on various devices, including:

    • Desktop and Laptop Computers

    • Tablets

    • Smartphones

    Tips for Optimal Performance

    • Ensure your browser is updated to the latest version.

    • Enable JavaScript and cookies in your browser settings.

    • For the best experience, a stable internet connection is recommended.

  • Not at this time. During our soft launch, we don’t offer live chat or in-session support, but our team actively monitors support emails and responds quickly.

    If something comes up, just reach out to support@teamxp.co and we’ll jump in to help.

For Team Leaders

Let’s Turn Group Time Into Growth Time.

  • The Convo Leader is the person who launches the session and helps guide the team through the experience. They don’t need to be an expert facilitator—their role is simply to be familiar with the flow, know what activities are coming, and keep the conversation moving.

    While the team leader can take on this role, they don’t have to. Assigning a team member as the Convo Leader can be a great way to build ownership and engagement.

    The Convo itself does most of the heavy lifting. The Convo Leader just keeps an eye on timing, knows how to access the digital activities, and helps the team stay on track.

    Convo Leaders should receive the 1-page guide that’s emailed to the account owner after purchase. This quick reference helps them prepare for the session.

  • Each Convo includes a 1-page PDF called the Convo Leader Quick Guide. This guide helps the Convo Leader understand their role and provides a checklist of items to review ahead of the session.

    Convo Leader Guides were emailed to the account owner when the Convo was purchased. They are also available by clicking into a Convo in your Convo Library, where a notification will prompt you to access the guide.

  • You don’t need to be an expert. The Convo does the heavy lifting with built-in facilitation, prompts, and clear instructions. Your role is to set the tone, create space for participation, and keep the conversation flowing.

    We highly recommend selected a team member to be the Convo Leader for each session. A guide was emailed to the account owner that will give the Convo Leader a heads up on details and options for the experience.

    Here are few additional tips:

    • Start with intention. Let the team know why you’re doing this and what you hope to gain together.

    • Encourage voices. Invite everyone to share, but don’t force it. Some may warm up as the session goes on.

    • Be real. Model openness by sharing your own thoughts. It helps others do the same.

    • Follow the flow. Use the video, pause points, and activity guides, they’re built to keep things on track.

    Most importantly, enjoy it. These conversations are meant to bring your team closer and spark growth in real time.

  • Not at all. You don’t need a background in facilitation to lead a great session. Each Convo is designed with built-in guidance, prompts, and clear instructions to walk your team through the experience.

    Your job isn’t to have all the answer, it’s to create a space where your team can think, share, and connect. If you can press play, ask a few questions, and listen with curiosity, you’ve got what it takes.

  • The good news is, the Convo is built to keep things interactive and engaging. But a little leadership goes a long way.

    Here are a few tips to boost engagement:

    • Set the tone early. Let your team know this is meant to be a real conversation, not just another meeting.

    • Use the pause points. These moments are built in to spark discussion. Leverage them, but move on when the team is ready.

    • Encourage participation. Invite different voices, ask follow-up questions, and create space for honest input.

    • Stay flexible. If the conversation takes a meaningful turn, follow it. You’re not on a script, you’re creating value.

    Most importantly, be present. Your energy and openness set the pace for everyone else.

  • Each Convo purchase includes a single team license, which means it’s designed for use with one team during the 60-day access window.

    If you’d like to use the Convo with multiple teams or across your organization, reach out to us at support@teamxp.co. We’d be happy to help you find the best option.

  • The real impact of TeamXP shows up in the quality of your team’s conversation during the session. The simplest and most powerful metric is this: Did your team have a meaningful conversation?

    Consistent, meaningful conversation does more to improve team performance than almost any other factor—and that’s exactly what TeamXP is built to deliver.

    If you’re interested in a more structured approach, we’re currently inviting teams to participate in research opportunities that help capture insights, track progress, and shape the future of our platform for even greater impact. Let us know at support@teamxp.co if you’d like to be involved.

Team Session Success

Tips, Tricks, and a Little TeamXP Mojo.

  • A little prep goes a long way in making your Convo experience impactful. Here’s how to set your team up for success:

    • Set the stage. Let your team know what to expect, this isn’t a training, it’s a conversation. The goal is reflection, insight, and connection.

    • Block focused time. Schedule the session so everyone can be fully present, whether you’re in-person or virtual.

    • Limit distractions. Ask team members to close laptops, silence notifications, and be ready to engage.

    • Create a safe space. Encourage openness and remind your team there are no wrong answers, just honest dialogue.

    • Review the Convo Leader guide. If you’re leading the session (or assigning someone who is), skim the 1-page guide sent after purchase to feel ready and confident.

    With just a little intention up front, your team will be ready to dive in and get the most out of the experience.

  • Each Convo includes a 1-page PDF called the Convo Leader Quick Guide. This guide helps the Convo Leader understand their role and provides a checklist of items to review ahead of the session.

    Convo Leader Guides were emailed to the account owner when the Convo was purchased. They are also available by clicking into a Convo in your Convo Library, where a notification will prompt you to access the guide.

  • The ideal size is your entire team! Convos are built to include everyone.

    If you’re working with a larger group, don’t worry—many Convos include prompts and suggestions for when it might be helpful to break into smaller groups for certain activities or discussions. The goal is to make sure every voice has a chance to be heard.

  • Convos are designed to do the heavy lifting to help your team get there. But a few small actions on your part can make a big difference:

    • Don’t force it. You can invite people in, but you can’t make the conversation meaningful for them. Focus on creating a space that feels safe, open, and worth showing up for.

    • Be present. Create space where your team can focus, no multitasking, no distractions.

    • Model openness. Share your thoughts honestly. When leaders go first, others feel safe to follow.

    • Use the prompts. The Convo includes powerful questions and activities to spark real dialogue, lean into them.

    • Listen more than you talk. Encourage curiosity. Ask follow-up questions. Let the conversation breathe.

    • Trust the process. Even if things start slow, teams often find their rhythm after a few minutes. Stick with it.

  • Yes! You can pause a Convo at any time and pick it back up whenever it works for your team.

    If you have to close it out and retunr later, use the purple menu button on the right side of the screen to jump to any section and resume right where you left off.

  • The unique thing about Convos is that the goal isn’t to walk away with a list of action items, it’s to have a meaningful conversation. When that happens, the right actions and connections tend to follow naturally.

    The best next step? Plan your next meaningful conversation. Talk as a team about which topic feels most relevant or intriguing, and keep the momentum going. Growth happens one great conversation at a time.

Content and Customization

Plug-and-Play Meets Personal Touch.

  • Each Convo is a complete, ready-to-run experience designed to spark real team dialogue. Inside, you’ll find:

    • Interactive video facilitation that guides your team through key ideas and activities

    • Digital activities to explore ideas, gather input, or visualize insights together

    • Discussion prompts that get your team talking in meaningful ways

    Everything is crafted to create conversation—not just content. No slides, no quizzes, no fluff!

  • The TeamXP platform is built to offer on-demand Convos that are ready to go, no setup required, while also allowing teams to adapt the pacing, questions, or emphasis to fit their goals and context.

    Many organizations use Convos alongside internal initiatives as a follow-up or learning sustainment tool. If you’re looking for deeper customization, enterprise solutions are available. Reach out, we’d love to explore what’s possible: support@teamxp.co.

  • Of course! You can do so HERE

  • We’d love to hear from you! Feedback is a key part of how we improve and grow TeamXP. After each Convo, you’ll have the option to share your thoughts directly through a quick feedback form in the video.

    You can also reach out anytime with suggestions, ideas, or requests at support@teamxp.co.

Enterprise Clients

Serious Solutions for Serious Team Builders.

  • A Convo purchased through the TeamXP website is sold as a single team license with 60 day access.

    However, TeamXP is a great fit for organizations looking to scale impactful team development across multiple teams, departments, or locations.

    We have options that can make it easy and affordable to roll out Convos broadly, track usage, and align experiences with your organizational goals.

    Reach out to support@teamxp.co to explore the right setup for your organization.

  • Yes! We can work with you to integrate TeamXP into your existing learning ecosystem, whether that’s an LMS, LXP, or internal portal.

    We’re happy to explore solutions that make TeamXP easy to access and aligned with your workflow.

    Contact support@teamxp.co to discuss integration options.

  • For enterprise inquiries, custom solutions, or support across multiple teams, reach out to us at support@teamxp.co.

    We’ll connect you with the right person to explore options, answer questions, and help you bring TeamXP to your organization.

  • Looking for deeper customization? Enterprise solutions are available.

    Reach out, we’d love to explore what’s possible: support@teamxp.co.

Integrations and Compatibility

From Click to Convo—No Tech Drama

  • Yes. TeamXP is designed to be flexible and platform-friendly. You can run a Convo in any virtual meeting tool like Zoom, Microsoft Teams, or Google Meet—just share your screen and press play.

    You can also share updates, reminders, or TeamXP links in tools like Slack or email to keep your team engaged and aligned. No special integration needed—just simple, seamless collaboration.

  • We have several options we can explore to provide easy access to Convos from your LMS or learning portal.

    For organizations with enterprise needs, we’re happy to explore integration or custom access options. Reach out to support@teamxp.co to discuss what’s possible.

  • While the main Convo should be launched and shared from a desktop or laptop, the team member experience is fully mobile friendly. Participants can join in and engage with Convo activities from any device, including phones and tablets.

    No downloads or apps required—just click, watch, and join the conversation.

  • TeamXP is designed to work on most modern browsers and devices with no special setup required. For the best experience, we recommend:

    • A reliable internet connection

    • The latest version of Chrome, Safari, Edge, or Firefox

    • A desktop or laptop to launch and share the main Convo

    No software installs, plugins, or downloads, just a browser and you’re good to go.

  • TeamXP does not currently offer a standalone mobile app. However, the platform is optimized for mobile participation. 

Security and Privacy

Nothing creepy. Nothing complicated. Just privacy that works.

  • During a Convo, the platform may collect aggregated, non-identifiable data such as:

    • Session completion status

    • General engagement metrics (e.g., time spent, participation levels)

    • Optional feedback submitted by the facilitator or team members

    TeamXP does not collect personal information like names, email addresses, or individual responses unless explicitly provided for feedback purposes.

    Review our full Privacy Policy

    If your organization requires specific data collection or reporting features, TeamXP offers enterprise solutions that can be tailored to meet your needs.

    For more information, please contact us at support@teamxp.co.

  • TeamXP is committed to safeguarding participant privacy and employs several measures to ensure data protection:

    • Minimal Data Collection: TeamXP collects only essential information necessary for facilitating the Convo experience.

    • Secure Data Storage: All collected data is stored securely, with access restricted to authorized personnel only.

    • Compliance with Privacy Regulations: TeamXP adheres to applicable data protection laws and regulations to maintain high privacy standards.

    For more detailed information, review our full Privacy Policy

  • Yes, you can request the deletion of your TeamXP account and any associated personal data. To initiate this process, please contact our support team at support@teamxp.co.

    In your request, include the email address associated with your account and specify that you wish to delete your account and personal data. Our team will guide you through any additional steps and confirm once the deletion is complete.

  • Review our full Privacy Policy

    If you have specific questions or need further assistance regarding our privacy practices, please contact us at support@teamxp.co